Refund Policy

This Refund Policy applies to bookings and stays at Zest Stays 1059. It should be read together with our Terms and any booking confirmation, which will set out the final figures for your stay.

The amounts and notice periods below are our standard defaults. The figures that apply to you are those confirmed in writing at the time of booking.

Security deposit

A refundable security deposit (typically equal to one month's rent) is collected before or at move-in for monthly stays. It is refunded after check-out, within 7 working days, after deducting any unpaid rent or bills and the cost of any damage beyond normal wear and tear.

Token / advance to reserve a bed

A token or advance paid to hold a bed confirms your booking. If you cancel 7 or more days before your move-in date, the token is refundable (less any payment-processing charges). Cancellations within 7 days of move-in, or no-shows, are non-refundable.

Monthly stays — vacating

• We ask for 30 days' written notice before you vacate a monthly bed.
• If you leave without giving the required notice, an amount equivalent to the shortfall in notice may be adjusted against your security deposit.
• Rent already paid for the current month is generally non-refundable, as the bed is reserved for you for that period.

Short stays (nightly / weekly)

• Cancel 48 hours or more before check-in: advance refunded, less any payment-processing charges.
• Cancel within 48 hours of check-in, or no-show: non-refundable.
• Early departure during a short stay does not qualify for a refund of nights already reserved.

Meals

In all-inclusive plans, meals are part of the package. No partial refund is given for meals not taken.

How refunds are paid

Approved refunds are paid by bank transfer to the account you provide, or to the original payment method where applicable, within the timelines noted above.