Privacy Policy

This Privacy Policy explains how Zest Stays 1059 ("we", "us", "our"), a managed boys PG and hostel in Santacruz East, Mumbai, operated by Zest Stays, collects and uses your information when you visit this website or stay with us. By using our website or booking with us, you agree to this policy.

Information we collect

Information you give us

• Your name, phone number, email and the dates or stay type when you make an enquiry by phone, WhatsApp, or the contact form.
• At check-in: a government photo ID (such as Aadhaar, passport or driving licence), local and permanent address, and an emergency contact, as required for guest records.
• The content of messages you send us.

Information collected automatically

• Basic technical data through cookies and analytics — for example your IP address, device and browser type, pages viewed, and how you reached our site. We use Google Tag Manager, Google Analytics and Google Ads for this.

CCTV

Common areas of the property are monitored by CCTV for the safety and security of guests and staff. Footage is retained for a limited period and accessed only when necessary.

How we use your information

• To respond to your enquiries and process and manage your booking and stay.
• To maintain guest records and meet safety, security and legal requirements.
• To measure and improve our website and advertising.
• To send you booking-related communication, and marketing messages only where you have opted in.

Cookies and analytics

We use cookies and similar technologies to understand site traffic and measure the performance of our ads. You can control or disable cookies through your browser settings; some site features may not work as well if you do.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate (for example Google for analytics and ads, and Meta / WhatsApp when you contact us there), and where required by law or to protect our rights and the safety of guests.

Data retention

We keep your information for as long as needed to provide your stay and to meet our legal, tax and accounting obligations, after which it is deleted or anonymised.

Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing messages at any time, subject to information we are required to retain by law. To make a request, contact us using the details below. We aim to handle personal data in line with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023.

Children

Our accommodation is intended for adults aged 18 and above, and this website is not directed at children. We do not knowingly collect data from anyone under 18 through this site.

Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last revised.